Lana

Lana is currently assigned to the LOD Acceptance Criteria team and is dedicated at least twenty hours per week to the project. Her extensive knowledge and ability to think through a process and how the process affects other areas has been invaluable to the TexMex project.  Although she spends half of her time on this project Lana has also managed to complete a large amount of ongoing training with the Loan Examiners in Customer Service.  Her goal is to assure that the entire group is cross trained by July 2008. This is no easy feat in an area that handles the daily acquisition of funds from the Trustee, disbursement of new loans, return of funds and the LINK loans from application through grace.

Never one to turn down an opportunity to assist other areas, Lana is constantly reviewing the workflows in the Customer Service area to assure process flows are correct and making suggestions for efficiencies when possible.  She takes the initiative to speak with other areas and assure that changes made will not adversely affect other departments.

Lana consistently exhibits the traits that are important.  Her willingness to take on new challenges even during this hectic time in Customer Service is commendable.

Lana has gone above and beyond the call of duty by assuring that she is always available to the areas for which she is Senior during this very stressful and demanding time.  She never complains and makes sure that she is always positive.  As a Senior Loan Examiner she is expected to behave professionally at all times.  She has exceeded this expectation and is an excellent role model to the entire department.

Congratulations, Lana!!